Terms & Conditions


  • 1. GENERAL

  •  This document is an electronic record in terms of The Information Technology Act, 2000 ( "IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) under IT Act which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the Website and application. This electronic record is generated by a computer system and does not require any physical or digital signatures.

     StoreU ("Website and application") is an online selling channel, having its office at Bhubaneswar.
    Your use / access of the Website and application, its related sites and hyperlinks, shall be governed by the terms and conditions, policies, rules of StoreU ("Terms") posted on the Website and application from time to time. These Terms applies to all users (whether Registered user or Guest User) of the Website and application.

     Please read the Terms and conditions very carefully before using the Website and application as your use of the Website and application is subject to your acceptance of and compliance with the Terms. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement and any Rules and Policies of StoreU, please do not click on the " I Accept" button/check box and on the "Continue" button and do not subscribe or seek to obtain access to or otherwise use the Website and application.

     By subscribing to or using the website and application or any of our services through the Website and application you agree that you have read, understood and are bound by the Terms, Policies, directions of StoreU regardless of how you subscribe to or use the Website and application. This Agreement comes into effect upon your "Acceptance" of these terms and conditions ("Terms") however StoreU at its sole discretion reserves its right not to accept a user from registering on the Website and application without assigning any reason thereof.

  • 2. DEFINITION

  •  "Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, Privacy Policy, Disclaimer and will include the references to this Agreement as amended, novated, supplemented, varied or replaced from time to time.

     "You"/ "User" shall mean the end user accessing the Website and application, its contents and using the services offered through the Website and application.

     "Customer"/"Buyer" shall mean the person or any legal entity who access the Website and application and places an order for and or purchases any products /services against the invitation of offer for sale of products / services on the Website and application.

     "Acceptance" shall mean your affirmative action in clicking on "check box"™ and on the "continue button as provided on the registration page or clicking on.

     "Product" shall mean the Products offered for sale on the website and application from time to time.

     "Delivery" shall mean the physical delivery of goods under your order placed with us.

     "Price" means the price communicated at the time of order and confirmed by us.

     "Payment Facility" shall mean applicable mode of payments made available to User from time to time.

     "Content" means all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code collectively By impliedly or expressly accepting this User Agreement, Policies and Terms, You also accept and agree to be bound by Rules, Policies and Terms of StoreU as provided from time to time in its Website and application and corresponding hyperlinks.

  • 3. PURCHASE

  • 1. Registration and Submission of personal details:

     You don’t need to register ,only you have to log in through mobile number,and give personal details while placing order, we may collect certain personally identifiable information about you including first and last name, email address, mobile phone number and contact details, Postal code, address etc.

     As a Registered User, you are responsible for maintaining the confidentiality of your user id and password. You are also responsible for maintaining the confidentiality of your email id and mobile number and for any unauthorised access to your mobile , tab, computer, computer system and computer network, and you are responsible for all activities that occur under your user id and password, email id and mobile number as the case may be. You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms, we have the right to indefinitely suspend or terminate or block access of your user account with the Website and application and refuse to provide you with access to the Website and application.

     We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof.

    2) User's Liability:

     The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation therefrom at a later stage.

     You agree to comply with all applicable laws in connection with your use of the Website and application, and such further limitations as may be set forth in any written or on-screen notice from us.

     To register with & shop with StoreU you must be eighteen years of age or over. Our website and application is not directed to children under the age of 18. If we become aware that a child and/ or customer is under the age of 18 and has registered or using our Website and application, we are entitled to remove his or her account from our system and cancel any order placed by him or her.

     You agree and undertake not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website and application. Reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website and application is not permitted

     You agree and undertake not to display, upload, modify, publish, transmit, update or share any information that:
    i. belongs to another person and to which you do not have any legal right
    ii. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner what so ever;
    iii. harm minors in any way;
    iv. infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy;
    v. violates any law for the time being in force;
    vi. impersonate another person
    vii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information.

     You, as a Buyer, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with StoreU to purchase the products and /or services from StoreU, and pay the transaction price to StoreU using appropriate Payment Facility. You, as a Buyer, understand that the all payment facility may not be available in full or in part for certain category of products and for certain locations and hence you may not be entitled to use that Payment Facility in respect of the transactions for those products or locations.

    3) Availability of Website and application and its services:

     This Website and application is controlled and operated by StoreU from India and StoreU makes no representation that the materials are appropriate or will be available for use in other locations. If you use this web site from outside the India, you are entirely responsible for compliance with all applicable local laws.

     StoreU has several website and applications offering products, services, content and various other functionalities (collectively the "Services") to specific regions worldwide. The Services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment and other considerations. StoreU does not make any warranty or representation that a user in one region may obtain the Services from the StoreU site in another region and StoreU may cancel a user's order or redirect a user to the site for that user's region if a user attempts to order Services offered on a site in another region.

     Information that StoreU publishes on the World Wide Web may contain references or cross references to StoreU products, programs and services that are not announced or available in your country. Such references do not imply that StoreU intends to announce such products, programs or services in your country. Consult your local StoreU business contact for information regarding the products, programs and services that may be available to you.

    4) Access to Website:

     We will do our utmost to ensure that availability of the website and application will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website and application may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

    5) Permission to access website and application:

     StoreU grants you a limited, revocable permission to access and make personal use of this Website and application, but not to download or modify it, its Contents or any portion of it, except with express written consent of StoreU. This permission does not include any resale or commercial use of this website and application or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website and application or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

     The use of the Website and application and its Content grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content. Including the content but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Website and application are original to StoreU and are owned and controlled or licensed by us, and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights.

     Except as expressly provided in Terms of Use, no part of the Website and application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website and application or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent.

    6) Applicability of Terms:

     You will be subject to the policies, conditions and Terms of use in force at the time that you use the website and application or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

    7) Communications:

     When you place an order on our Website and application or send e-mails to us, you are communicating with us electronically so you must provide a valid mobile phone number / email address and your address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website and application or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

     Your Obligations:
    You shall
    i. not acquire any ownership rights by downloading material /Contents from this website and application.
    ii. read the Terms and policies of website and application and agree to accept the Terms before use of Website and application
    iii. abide by the Terms and Policies of Website and application
    iv. Neither copy or modify the Contents of the website and application nor use the Website and application for commercial purpose
    v. purchase the product(s) from this Website and application for your internal / personal purpose and not for resale by you or any other person.
    vi. comply with all applicable laws in connection with your use of the Website and application, and such further limitations as may be set forth in any written or on-screen notice from us.
    vii. not refuse to accept the delivery of the Products under your order upon delivery except for damages and deficiencies
    viii. authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website and application.

    8) Products/Services:

     All products/services and information displayed on Website and application constitute an "invitation to offer". Your order for purchase constitutes your "offer". All orders placed by you on the Website and application are subject to availability and acceptance by us and conditional on your acceptance and adherence to these terms and conditions.

    9) Our Contract:

     Your order is an offer to us to buy the product(s) in your order. We will confirm our acceptance of your offer either through an e-mail / SMS or through shipment of the items you requested. Upon placing an order, you will receive an e-mail confirming receipt of your order with details (the "Order Confirmation E-mail"). The Order Confirmation E-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. Our acceptance to your offer takes place and the contract of sale for a product ordered by you concludes only upon actual dispatch of products to you and an e-mail confirmation in that regard is sent to you (the "Dispatch E-mail"). We, at our sole discretion, reserve our right to limit the quantity of items and cancel any order, even after acceptance.

     StoreU has complete right to accept or reject an order placed online. No act or omission of StoreU prior to actual dispatch of the product(s) ordered will constitute an acceptance of your offer. You agree not to dispute the decision of StoreU in this regard.

    10) Delivery/Shipment of Product:

     Delivery of the Products under your Order in the Website and application shall be made as per our Delivery/shipment policy mentioned herein. Title of the Product shall pass on to you upon receipt of payment.

    11) Exactness / Accuracy of product:

     We have made significant efforts to accurately display the colours / dimension / specification of products that appear on the Website and application. However, we do not warrant/guarantee that product description or other content of this Website and application is accurate, complete, reliable, current, or error-free. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours, dimension, specifications of products offered on this Website and application.

     Copyright: All Content included on the website and application, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of StoreU, its affiliates or its content suppliers and is protected by the Intellectual Property Laws of India.

     Trademarks: The trademark StoreU, its logo and all products and logos denoted with TM are trademarks owned or registered trademarks of StoreU or its affiliates.

     Intellectual Property Claims: StoreU and its affiliates or its content suppliers respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us with your concerns.

    12) Disclaimer:

     You acknowledge and undertake that you are accessing the services on the Website and application and transacting at your own risk and are using your best and prudent judgment before placing any order or availing the services or entering into any transactions with us through our Website and application. We shall not be held liable nor responsible for any representations or warranties/guarantees of the products save and except the limited manufacturer's warranty/guarantee on the respective Product is assigned unto us and we hereby expressly disclaim and any all responsibility and liability in that regard.

    13) Severability:

     If any of these Terms is deemed invalid, void or unenforceable in whole or in part for any reasons, such invalidity or unenforceability condition or part thereof will be deemed severable and will not affect the validity and enforceability of any remaining condition or part of such condition / Terms.

    14) Amendments:

     StoreU reserves its right to amend the Website and application, Policies, Conditions or Terms of use and at any time without prior notice. All such updates and amendments shall be posted on the Website and application and will be effective from the time of its posting on the Website and application. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement, Terms and Policies.

    15) Indemnification:

     You agree to indemnify, defend and hold harmless us and affiliates including employees, directors, officers, agents and their successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us arising out of your actions or inactions or result from your breach of the Terms and Conditions herein or any document incorporated by reference/hyperlink or infringement of intellectual property rights or your violation of any law, rules or regulations or the rights of any third party.

     You hereby expressly release StoreU and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the Manufacturers/Brand owners of the Products purchased through the website and application and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

     This clause shall survive the expiry or termination of this Agreement.

  • 4. PRICE & PAYMENT POLICY

  • 1) Price Policy:

     Prices and taxes thereon in respect of all products are subject to change from time to time, without prior notice by StoreU. We strive to provide you with the best prices possible on our Website and application. All the products listed on the Website and application will be sold at Indian Rupees either at Maximum Retail Price ( MRP) (inclusive of all taxes) or at an Offer/discounted price with taxes, unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged to you on the date of delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food products prices do change on a daily basis. In case of products such as Fresh Food, Vegetables and Fruits etc. the delivered weight may have variance and product will be billed accordingly on the actual weight.

     There may be cases where M.R.P. of the product delivered is different from the M.R.P. quoted / reflected on the Website and application due to various reasons including time lag in updating prices post changes in M.R.P. or product belonging to a different batch or different M.R.P.s being used by manufacturers in different regions.

     Despite our best efforts, there may be an instance of mispricing of items in our catalogue/offer on Website and application. However, we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, you may return at the time of delivery or we may not supply the product unless the problem get resolved and if you do not want to purchase the Product in such higher price we shall cancel your order and refund you the amount paid by you for such cancelled transaction as per existing refund policy.

     Our online price may not match with offline price at store. You shall not raise any dispute on the same.

    2) Payment Policy:

     StoreU offers you payment options in offline however StoreU reserves its right to add or delete any mode of payment without any prior notice. Online payment option will be available soon.

    A. Offline Payment Mode:

     Cash on Delivery (CoD) - Buyer needs to make payment in cash to the delivery person at the time of receipt of delivery of the Products at its delivery location

     For CoD Payment option, maximum order value is Rs 10,000/- However StoreU can change this limit without further notice.

    Order:

     You can place your order with us either on our Website and application or over phone, Buyer needs to pay the invoice amount in cash / coupon / card at the time of delivery of the Product at its doorstep/preferred location.

     Orders will be processed for shipment/delivery upon selection of your preferred delivery location, date and time and confirmation by us. StoreU may change maximum order value of COD and items/locations available for COD without prior intimation.

    Payment:

     StoreU reserves its right to change the price of any product in the Website and application any time without any notice. Prices stated at the time of an order is placed shall apply in respect to that order.

     All payments made against the purchases of products on Website and application by you shall be in Indian Rupees only. Website and application will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website and application.

  • 5. RETURN, EXCHANGE & REFUND

  • 1) Return & Refund Policy:

     We endeavour to provide the best quality products every single time you order with us.

     After the delivery, the amount shall be refunded to you through the same mode of payment .
    Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.

     Return of the product within 1 day (24hr) of Delivery and the Reason for Return: Damaged / Faulty / Broken/ Leaking

    2) Cancellation Policy:

     You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service..

     Please contact us at 7609 03 6996 or email us at: info@storeu.in for cancellation or modification of your Order.

     On receipt of the cancellation notice we shall cancel the order. Cancellation of Order can't be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.

     ALL RETURNS, AND CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER'S WARRANTIES AND THE INOVICE TERMS AND CONDITIONS.

    3) Delivery/Shipping Policy: 

      Delivery Timelines: We will make every effort to get your order delivered to you as per your convenient/ chosen available slot.
    i. The products ordered by You shall be available for delivery as per allotted delivery slot during the delivery hours, namely, 07:30 hours to 21:30 hours on all days. If you fail to take delivery on the agreed slot as mentioned in (a) above, your order and delivery thereof shall be treated as cancelled.
    ii. At the time of taking delivery of the products, You shall quote the PIN No. at the Delivery Point.
    iii. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order
    iv. Subject to availability of the ordered product at the Delivery Point on the delivery day, StoreU shall deliver the product to You as per schedule, failing which StoreU shall inform You with a revised schedule for delivery of the Product. You may ask for cancellation/modification of Order on account of this.
    v. It is your responsibility to count and check all the products while accepting the Products as per your Order. No dispute will be entertained by StoreU once you accept the products at the Delivery Point.
    vi. You shall accept the product without demur in the following circumstances:

     a. If the products delivered to you are in accordance with your order, or
    b. Loose Fruits and Vegetables with minor weight variation due to moisture loss

     We request you to check all the Products at the time of delivery. Complaint pertaining to short weight will not be entertained, if the complaint is not lodged immediately on delivery.

    4) Shipping Charges:

     Delivery charge of Rs. 30/- will be leviable for each delivery. However StoreU may run certain promotions / offers or prescribe minimum order value for each transaction to waive the delivery charges.No shiping charge will be chargeable on order above Rs.100

    5) Order Tracking:

     Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under "Billing Address" and Order placed with Us. You can track your order online by the ID Tracking number sent to you by us on your Mobile/Email ID.

     You may also log on to your account on the website and application or use the "Track my Order" link on the website and application to track your order.

    6) Delivery Locations:

     We currently deliver orders to selected pin codes/areas across a city within India only. You may check the delivery serviceability of your area/locality with our customer care/support team at 7609 03 6996

    TERMINATION POLICY

     User Agreement shall be effective form the date and time of your acceptance of the Terms of the Website and application and remain in force unless and until terminated by either of us. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to us. Upon any termination of the User Agreement by either of us, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

    Privacy policy: 

     Use of this Site is subject to our Privacy Policy. We respect your privacy and shall not intentionally monitor or disclose any private messages or address information unless required by law, regulation or court order. You agree to respect the privacy and confidentiality of others.

     We reserve the right to change or update these policies at any time without any prior notice effective immediately upon posting to this site.

    Waiver: 

      Our failure to enforce any provision of the Terms or respond to a breach by you shall not in any way waive our right to enforce subsequently any provision of the Terms or to act with respect to similar breaches.

    Entire Agreement: 

     This agreement constitutes the entire and final agreement regarding the Website and application and its contents, and supersedes any prior or contemporaneous communications between you and us regarding the Website and application and its contents.

    Reserved Rights of StoreU: 

     We may discontinue this Website and application at any time and for any reason, without notice. All rights not expressly granted herein are hereby reserved to us.

    Applicable Law: 

     Any dispute arising out of these terms and conditions, user agreement, privacy policy or the documents they incorporate by reference and/or your use of the Website and application shall be governed and construed in accordance with the laws of India, notwithstanding any conflicts of law.

     Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions/User agreement to the jurisdiction of courts of Mumbai, India.

    DISCLAIMER:

     This Website and application provides Content without any warranties or guarantees and in an "As Is" and "where is" basis. You must bear the risks associated with the use of the Site. This Website and application provides content from other Internet sites or resources and while StoreU and its software support service provider tries to ensure that material included on the Website and application is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. StoreU and its affiliates shall not be held responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website and application. StoreU, its affiliates or its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website and application or that the operation of the Website and application will be error free and/or uninterrupted. Consequently, StoreU and its affiliates/associates assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website and application; and/or any interruption or errors in the operation of the Website and application.